Complaints and returns

How much time do I have to return products?

For your convenience, all products (except for panels that are made to order) purchased in our store, you can return within 14 days of delivery without giving any reason. The products you want to return should be intact and with no signs of use.

What address should I send the parcel to?

Green Designers

ul. Główna 93

05-530 Krzaki Czaplinkowskie

What documents should I attach to the shipment?

We encourage you to attach a return form to the package, which will show contact details enabling the identification of the order, as well as a proof of purchase - they are not strictly required, but they facilitate and speed up the entire procedure.

Who covers the costs of returning the goods upon withdrawal from the contract?


When will I receive my refund?

The statutory deadline is 14 days, but we try to refund the funds within 5-7 days.

More information you can find in Shop rules

Download the return form.


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